Ruben Laguna's blog

May 28, 2009 - 2 minute read - Comments - bike courier international number seur shipment tracking Uncategorized

How not to do a parcel tracking system

The SEUR tracking system in amazing in the wrong way.

I got a tracking number from a bike shop that dispatched a bike from spain to sweden.

Ok, so I go to http://www.seur.es (because http://seur.es didn’t work) and put my tracking number there. Nothing, the tracking number is not yet in the system. Disappointment number 1. But this is not the first time I see this, you get a tracking number and it takes a while until you can actually find it in the system so I’m OK.

After a couple of hours I try again and there it is. It only says “T1 EXPEDICION DOCUMENTADA” (expedition documented) not a very clear message I would say. I choose to believe that means the shipment has been recorded. The entry has a date but no time it just says 00:00:00. Disapointment number 2.

So the next morning I check again, it says the same thing. How come? Something should have happened with my bike, I’m sure it has moved to somewhere. So after digging in the FAQs of seur.es I find that if I want to track an international shipment I should use http://www.seurinternacional.com instead. Disappointement number 3. What?!? At least they could say so when I search in seur.es, they now it’s an international shipment, why don’t they tell me there that I’m looking in the wrong place? That I should go to seurinternacional instead.

We are in 2009 and they didn’t get this right yet.

At least now I know that the bike arrived to barcelona at 8:00 this morning.

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